Cancellation and Refund Policy

1. Cancellation

You can cancel your subscription at any time on the plans page. Cancelling stops future charges, and the plan stays active until the end of the period already paid.

2. Right of withdrawal (7 days)

Under article 49 of the Brazilian Consumer Protection Code, you may withdraw from your first purchase of a plan within 7 calendar days of payment and receive a full refund of the amount paid. Ask through the contact form (or by e-mail at clipzensuporte@gmail.com) or in My Account → Privacy and data.

Refunds go back to the same payment method, within the timeframes of the payment provider and the card issuer.

3. After 7 days

After the withdrawal period, periods already started, monthly or yearly, are not refunded pro rata, except for undue charges, a service failure that prevents using what was purchased, or other cases provided by law.

4. Credits

• Processing that fails does not use credits: the hold returns to the account automatically.
• If a payment is refunded, the credits it added are removed from the account, in proportion to the amount refunded. Credits already used are not charged back.
• Free trial credits are valid for 7 days and are not refundable.
• Credits have no cash value and cannot be exchanged, transferred or redeemed.

5. Undue charges

If you find a charge you do not recognise or that is wrong, contact us through the contact form (or by e-mail at clipzensuporte@gmail.com). We will review it and refund it if appropriate.